العربية

About Doctal

Who we are, what we provide, and who it is for.

The company that owns the product

Doctal (دوكتال) is a product owned and operated by TAIF - Marketing Agency, known in Arabic as طيف للتسويق الالكتروني, a company registered in Bani Yas, Abu Dhabi, United Arab Emirates. That company is the contracting party with every subscribing clinic, and is responsible for operating and supporting the service and for processing the data within it.

What Doctal is

Doctal is a hosted system for managing a clinic's conversations and appointments over Meta's WhatsApp Business Platform (Cloud API). A clinic connects its official number, and its patients' messages arrive in a single inbox worked by a team with defined roles. Appointments are booked in a schedule that knows the clinic's branches, doctors and services, and patients get a reminder 24 hours and again 2 hours before. The higher tier adds an AI agent that answers from a knowledge base the clinic writes itself.

A fuller account of what the system does — and what it does not — is on the home page.

Who we provide it to

Medical and aesthetic clinics with one or more branches and a team answering WhatsApp every day, principally in Egypt and then across the region. They share one problem: one number, a great many messages, and a team dividing them up with no system — so a conversation is lost here, an appointment there, and nobody knows how much it cost.

We do not provide it to a single-doctor practice where the doctor answers a handful of messages herself. The price does not justify it, and we say so in the first conversation, before anything is paid.

How we work

We do not sell a subscription and leave a clinic in front of an empty screen. The setup and training fee covers real human work: connecting the official WhatsApp number; entering branches, doctors and their hours, services and prices and session packages; writing the agent's knowledge base with the clinic's team, in their own words; preparing the reminder templates and submitting them to Meta for approval; then a training session and follow-up over the first weeks.

Support after go-live is over WhatsApp and email, in Arabic and English.

What we hold ourselves to

  • We do not claim what the system does not do. Everything on this site can be shown on screen today, and what the system does not do is written out plainly in "What Doctal does not do".
  • A clinic's data is the clinic's. It is not sold or shared, and it is deleted on request under our published deletion procedure.
  • We do not work around Meta's rules. The 24-hour window and approved message templates are constraints we deal with openly rather than try to circumvent.
  • Clinical decisions are not our business. Doctal is a conversation and appointment system, not a medical record or a diagnostic tool.

Our relationship with Meta

Doctal is delivered on top of the WhatsApp Business Platform (Cloud API) operated by Meta Platforms, Inc. Each clinic connects its own business account and official number through that platform. What data passes through Meta is set out in our privacy policy.

TAIF - Marketing Agency is an independent company: it is not affiliated with Meta, not owned by Meta, and not endorsed or sponsored by Meta. WhatsApp is a trademark of Meta Platforms, Inc.

Getting in touch

The fastest channel is WhatsApp: 01091813512, or by email at info@doctal.cloud. For legal and administrative matters: +971 50 111 5665.

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